Addicted To Audio prides itself on customer service and prompt delivery. As such we only ship out using Express* delivery. We use Australia Post’s Express Post eParcel service along with Australian Air Express' (AAE) Premium Air Express* service for deliveries.
All orders are shipped complete, and you will be updated on the status of your order. If payment is received before 1:00pm Melbourne time (excluding Weekends and Public holidays) goods are despatched same day.
With our Express* shipping service, with the exception of PO Boxes, someone must be available to accept delivery on the designated date of delivery. We will send you an email when your order has shipped, and you will be able to track it at the following websites www.auspost.com.au/track and on the AAE website (www.aae.com.au). If you are not available to accept and sign for the delivery, we recommend that you nominate a delivery date when placing your order online, or provide a delivery address where someone will be available to accept and sign for your delivery, please also provide the company name.
If the courier attempts delivery and no-one is available to sign the goods will be taken to the local post office for collection and suitable photo identification will be required to collect your order.
* Free Express Shipping Under 5Kgs - Free Standard Shipping for Cables, Ear Pads, Spare Parts, Accessories and items above 5Kgs, does not apply to shipments outside of Australia
Please Note: We only ship to Australia
We delivery to physical addresses within Australia, along with PO Boxes. You will need to provide identification and sign for the delivery. When delivering to physical addresses goods cannot be left without a signature.
Once payment is confirmed and cleared, your order will ship the same day providing all items are in stock, and your order is received by 1:00 pm on business days.
If you are in a hurry to receive your order, we recommend payment by credit card, to ensure there are no delays with your payment being received.
We only ship within Australia.
You are welcome to pick-up your order from our office located in Kew East, Victoria. Pick-up is only available on normal store trading hours excluding Victorian public holidays. When placing an order online, please let us know in the special instructions that you would like to pick-up your order.