This product is excluded from our free shipping offer due to its size and weight.
After you have placed your order, our team will calculate the best freight rate to your delivery address, and contact you with a delivery quote for your review and payment before finalising your shipment.
Please note that selected products and delivery locations may require the use of specialised direct courier services, which may attract higher freight costs.
We offer a 14-Day Change of Mind policy. If your product remains unopened, and you’ve changed your mind about your purchase, determined that it’s incompatible for your particular needs, or have made an incorrect purchase, you may be eligible to request a return for an exchange, store credit or refund (minus restocking, freight recovery and handling fees).
Change of Mind return requests must be submitted to our Customer Care team for review either via email or using our Contact Form within 14 days from your invoice date (applicable to in-store purchases), or delivery date (applicable to online orders).
To be eligible, products must be in brand new, factory sealed, unopened, unused, undamaged and resellable condition. Unfortunately we are not able to accept Change of Mind returns on products that have been opened, even if unused. Likewise, return requests on earphones/IEMs/CIEMs due to incorrect fitment unfortunately cannot be accepted.
You will need to provide your purchase receipt, and verify that the product is in original, factory sealed condition and has not been used, damaged, tampered with or altered.
Where we elect to accept a Change of Mind return at our discretion, a minimum 15% restocking fee will apply, in addition to freight recovery + handling fees (to be determined and quoted on a case-by-case basis).
Should you wish to proceed, a Return Authorisation and return instructions will then be provided to you so that you can arrange return of the product to us.
You will be responsible for all associated return costs, as well as ensuring the safe, trackable return of the product back to us (we will not be liable for any returning parcels that are lost or damaged in transit).
Returns must be received by us unopened and free from damage, complete in retail packaging and including all factory accessories and tags, along with any products that were bundled with the purchase (such as bonus items, vouchers etc). We reserve the right to reject any Change of Mind returns that do not meet the above-outlined terms and criteria upon our physical assessment of the product, and charge any applicable handling and postage fees associated with returning the product to you.
Please note that we cannot accept Change of Mind returns under any circumstances on some products, such as:
Earphones/IEMs/CIEMs
Headphones
Ear tips
Ear pads
Cabling cut and sold by the metre
Software
Oversized and bulky orders (e.g. multi-component systems, or bundles.)
Special orders
Consumables
Any items damaged due to reasons not covered under warranty cannot be accepted back under our 14-day Change of Mind policy.
Due to the administrative challenges posed, any goods returned to us under Change of Mind without our express prior approval and a valid Return Authorisation cannot be accepted, and will unfortunately result in return of the product to you at your expense.
